Ordering & Shipping
Do you ship internationally? — Yes, free insured shipping worldwide with tracking. How long does shipping take? — US: 3–5 business days; International: 7–14 days.
Returns, Resize & Repair
Returns/Exchanges — Refer to Our Promise for details. Resizing — Supported for non-full-pavé bands; contact us. Repairs — Covered under our craftsmanship warranty; contact us.
Warranty & Guarantees
Coverage includes free insured shipping, craftsmanship warranty, ethical/authenticity guarantee, and secure packaging. See the Guarantee page for details.
Our Stones & Materials
What makes MOISI stones special? — Lab-grown, hand-cut, conflict-free, individually selected. Will it maintain sparkle? — Yes, designed to endure.
Custom Concierge
What can I customize? — Customize our signature settings or create any piece via Concierge. Process & timing — Share vision → CAD approval → crafted to perfection (typically 2–4 weeks).
Ring Care & Maintenance
Care — Rinse with lukewarm water and mild soap; avoid harsh chemicals; store safely when not worn.