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RING BUILDER

EXPLORE OUR ENGAGEMENT & WEDDING RINGS

Ordering & Shipping

Do you ship internationally? — Yes, free insured shipping worldwide with tracking. How long does shipping take? — US: 3–5 business days; International: 7–14 days. 

Returns, Resize & Repair

Returns/Exchanges — Refer to Our Promise for details. Resizing — Supported for non-full-pavé bands; contact us. Repairs — Covered under our craftsmanship warranty; contact us. 

Warranty & Guarantees

Coverage includes free insured shipping, craftsmanship warranty, ethical/authenticity guarantee, and secure packaging. See the Guarantee page for details. 

Our Stones & Materials

What makes MOISI stones special? — Lab-grown, hand-cut, conflict-free, individually selected. Will it maintain sparkle? — Yes, designed to endure. 

Custom Concierge

What can I customize? — Customize our signature settings or create any piece via Concierge. Process & timing — Share vision → CAD approval → crafted to perfection (typically 2–4 weeks). 

Ring Care & Maintenance

Care — Rinse with lukewarm water and mild soap; avoid harsh chemicals; store safely when not worn.

HOW IT WORKS

1. Return Anytime
Whether after 2 years or 20, your MOISI piece can always return to us.


2. Gentle Assessment
Once received, we gently assess your jewelry to confirm it is the same MOISI creation you purchased
— crafted with our stone, our setting, and our gold.


3. Guaranteed Value
After confirmation, we guarantee a fair return:
- Within 2 years: 75% of your original purchase price
- After 2 years: 50% of your original purchase price

Our Promise

In traditional jewelry, value fades the moment you buy. Diamonds in particular are often resold at a fraction of their purchase price, leaving many with disappointment instead of security.


At MOISI, we believe jewelry should mean more. It should carry beauty, memory, and reassurance.


That’s why we created a promise unlike any other: your MOISI piece will always hold its value.


Whether it’s tomorrow, in five years, or decades from now — your jewelry remains a source of certainty.
To us, that’s what makes luxury truly lasting.

Your Bespoke journey

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