Common Questions
How does the 48h mockup work?
After you send us your stories and photo links, we will design the layout of your album. We’ll email you a digital preview within 48 hours so you can see how it looks before we print it.
Can I fix mistakes in the mockup?
Of course. After you see the digital preview, you can let us know if you want to change a photo or fix a typo in the story.
Is this available to everyone?
No. This album is a private service only available to couples who purchased their engagement ring from Moisi.
How long until I receive the album?
Once you give us the "green light" on your digital preview, your album is made and shipped within 14 business days.
Can I get a refund?
Because each album is custom-made with your personal photos and stories, we cannot offer refunds once design has been confirmed.